You have reached the check

Why does Winnerz Casino ask for documents?

Licensed casinos must know who plays, so we confirm your name, address and payment method; the review usually takes around 34 hours.

Send my documents

Regulated by the UK Gambling Commission since 2009, license 25622-8749-R-503690

Quick overview

What the check involves

Six short lines settle who runs the check and when it becomes necessary.

Who checks

Winnerz Casino Ltd

Licence held

UK Gambling Commission, 25622-8749-R-503690

Review time

34 hours

Deadline

Before your first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

While you are here

Your first try at the check

Four short steps leave you with a file that needs no second request.

Before the photo, the lamp

Open the verification area and choose proof of identity. Photograph the whole page in daylight, with all four corners inside the frame and no glare across the text.

Which address counts?

Then comes proof of address: a bill or letter from the last three months showing your name and full address. Crop nothing, and keep the sender's name visible.

Mask the middle digits

For payment method confirmation, show the card or wallet account that funded your play. Cover the long middle digits of a card so only the name and first and last digits remain.

Check the inbox again

When everything is uploaded, wait for our team; a completed file is reviewed in about 34 hours and you will hear by e-mail. Keep an eye on the inbox and spam folder.

Three papers, four rows

What each paper must show

Winnerz Casino asks for the same three papers from every player, so nothing depends on luck.

Proof of identity

ConfirmsYour name, photo and date of birth

Must showFull page, unedited, all corners visible

Proof of address

ConfirmsWhere you live now

Must showYour name, full address, date within three months

Payment method confirmation

ConfirmsThe card or wallet you used

Must showYour name and first and last digits

A photo the checker could not accept

Which detail caused the refusal? On the review screen, a name spelled differently from your registered one makes the checker treat the paper as someone else's. Request a spelling correction from support first Resend the same paper under the exact account name

The address paper that aged out. A statement dated months ago is refused on the review screen, because it cannot show where you live now. Order a fresh statement from your bank Photograph every page, including your address

Has my document expired? Behind the refused flag sits an expiry date that has already passed, so the paper proves nothing on the day of review. Renew the document before you send it Send the new expiry page in the same batch

Proof of where it came from

On the screen it looks personal, yet the question comes from the licence: the UK Gambling Commission, licence 25622-8749-R-503690, obliges Winnerz Casino to know where players' money comes from. Treat it as a routine step, not an accusation aimed at you.

Depending on your account history, any of these may be asked for.

Recent bank statements in your name
Payslips from your employer
An employer letter confirming your salary
Tax paperwork showing declared income
A pension or benefit award letter

Four asking moments

The moments a check lands on your account

This block settles why each request lands when it does, so nothing on the screen surprises you.

Mismatch between page and paper

On your account page, a detail that differs from the paper makes the checker pause, and identity and address papers are asked for again.

Why check a new card?

A card or wallet appearing in your account for the first time prompts a check on that method, so payment method confirmation is requested.

Age proof before play

Where the screen still has to confirm you are 18+, the checker asks for proof of identity before anything else moves.

Your money leaving on time

The withdrawal screen holds the payment until the check is closed at the latest, and identity, address and payment method papers are all reviewed together.

Straight answers

What players ask before the reply lands?

Read this while a check sits open and you want a plain answer without waiting on chat.

Is it safe for me to send my documents to you?+

Yes. Everything you upload travels on 256-bit SSL encryption and is handled by Winnerz Casino Ltd only for this check. Staff see the copies they need, and nothing goes to advertisers or other players.

When do you actually need my documents from me?+

At the latest before your first withdrawal, which is where your payout waits today. The casino may ask earlier, at registration or after the first deposit, so it pays to keep the papers nearby. Depositing or playing without a completed check is not permitted.

Do I need to upload the same papers more than once?+

Usually not. A copy that passed stays on your file, and the next payout does not reopen it. Fresh copies are requested only when a paper has expired, a detail has changed, or a routine review falls due.

Why does the casino want to know where my funds came from?+

It is a routine duty of our UK Gambling Commission licence in the fight against money laundering, not a suspicion aimed at you. A short explanation of the money behind your play closes it. Nobody is accused of anything by the question.

What should I do if a document gets refused?+

Read the note beside the refused item first, since it names the exact fault: a cut edge, a dark corner, an expired date. Send a fresh copy that fixes that one point, or write to [email protected] if the note is unclear.

How long will the check take once I have sent everything?+

Around 34 hours from the moment a complete set arrives, and often sooner when the images are sharp. You will hear from us by e-mail as soon as the file is closed. Live chat can tell you where it stands.